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Information:

Online Consultation

In order to comply with the required GP contract changes on 01.10.25, the online consultation platform Patchs will be open to our patients during the practices core working hours of 08.00 – 18.30.  As a measure of patient safety, please do not complete a Patchs if you consider your problem or symptoms to be urgent in order to avoid any unnecessary delays in your treatment.  Please contact the practice directly in these circumstances to obtain the appropriate advice.

Your rights and responsibilities

We respect your right to privacy and to keep all your health information confidential and secure.

We respect your right to be treated with dignity and respect.

We expect our patients to treat our staff in a respectful way. The practice has a policy of zero tolerance from violent or abusive patients.

It is your responsibility to order prescriptions in a timely manner and to attend for review when requested. It is not safe to continue prescribing your medication indefinitely without us having the opportunity to check it is working effectively for you.

If you no longer require or cannot attend a booked appointment, we would expect you to contact the surgery to cancel it. The practice monitors the amount of time wasted with missed appointments and will contact persistent offenders.

Page published: 21 June 2024
Last updated: 21 June 2024