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Information:

Online Consultation

In order to comply with the required GP contract changes on 01.10.25, the online consultation platform Patchs will be open to our patients during the practices core working hours of 08.00 – 18.30.  As a measure of patient safety, please do not complete a Patchs if you consider your problem or symptoms to be urgent in order to avoid any unnecessary delays in your treatment.  Please contact the practice directly in these circumstances to obtain the appropriate advice.

Information sharing

The practice complies with the data protection act and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you eg from district nurses and hospital services
  • To help you get other services eg from the social work department. This requires your consent
  • When we have a duty to others eg in child protection cases, or potential life threatening events.
  • In rare circumstances, when the computer fails, and will not allow us access to your records, or if the Government’s new referral system “choice booking” fails, IT engineers from the clinical software company or the primary health care team (PCT) may remotely/directly access across our system. This will not be allowed without our consent and only when it is absolutely necessary. Any third party eg engineer, has to work within the confidentiality rulings of the data protection act.
  • Anonymised patient information will also be used at local and national level to help the health board and Government plan services eg for diabetic care.

If you do not wish anonymous information about you to be used in such a way, pleas let us know using our online contact the practice form.

Page published: 21 June 2024
Last updated: 21 June 2024