Contact us with PATCHS
You can contact a doctor, nurse or other healthcare professional online using a website called PATCHS.
Urgent appointments
To request an urgent appointment for today (Monday to Friday) during opening times:
- phone us on 01744 734128 at 8am
When you call our receptionist will ask you what you need help with.
The clinician will use your answers to choose the most suitable, nurse or healthcare professional to help you.
Routine appointments
Routine appointments can be booked up to 4 weeks ahead.
To request a routine appointment in advance during opening times:
- use the PATCHS service
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- phone us on 01744 734128
When you call our receptionist will ask you what you need help with.
The clinician will use your answers to choose the most suitable, nurse or healthcare professional to help you.
Other ways to get help
Enhanced access
Bethany Medical Centre offers additional ANP and nurse appointments on a Wednesday evening from 6:30pm to 8pm.
These are for routine pre-booked appointments only. No urgent cases will be seen. The reception area and the phone lines will close at 6:30pm.
Your appointment
An appointment system is in operation in our surgery. A GP appointment is for 15 minutes and is for one person and one problem only. If you think you will require longer, please ask for a double appointment.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
We now have the facility to send you appointment confirmations and reminders by text. If you would like to use this service, please make sure we have an up to date mobile number for you.
Teaching and training
We teach foundation doctors and medical students from Liverpool University. You may be asked if you would talk to a student, or with your permission the student may be present when you see the doctor or nurse. Please feel free to say if you would prefer not to see the student.
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01744 734128 during opening times
If you need help when we are closed
If you need to contact a doctor urgently out of normal practice hours, please ring 01744 734128.
Please have a pen and paper ready to write down any additional information that may be given.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Requests for home visits are available at the discretion of the doctor for patients who are too ill to travel to the surgery. If you think a home visit is necessary, we would be grateful if you could call the surgery between 8am and 10am.